Privacy Notice
This policy is dated 1 March 2023.
Our obligations
We take our obligation seriously to keep data you provide us secure and only use it as necessary to provide our services to you. This privacy policy outlines our personal information handling practices. We have written it in plain English, without jargon, to make it easier for you to read.
We may need to update this policy from time to time. We’ll notify you if a change is significant.
Meaning of words used in this Policy
Our services consist of all the services we provide now or in the future, including our online and mobile cybersecurity training, testing, risk assessment, messaging, dark web searching and alerts.
Personal data means identifiable information about you such as your name, email, address, telephone number, bank or credit account details, other payment information and support queries.
We, us or our means Sycurus Australia Pty Limited ABN 19 649 664 013 trading as Cybermate of 27 Bent Street Paddington NSW 2021 and where relevant any subsidiary or parent company.
Collecting your data
We collect personal data when you visit our websites or use our services. We collect most personal data directly from you, when you:
- Subscribe and register for our services,
- Use our services,
- Use our websites, where we may gather your IP address and device type,
- Deal with our client support and sales teams,
- Deal with our partners or
- Apply for a job with us.
We may also collect personal data about you:
- From our third party partners,
- That is publicly available, such as from social media,
- Through tools that measure and track how you use our services or our websites and
- From third parties that provide us with marketing leads.
How and why we use your data
We use your personal data to operate our websites and provide our services, and to manage our relationship with you. We also use your personal data for other purposes, which may include to:
- Enhance our services: This may include tracking and monitoring your use of websites and our services so we can optimise your user experience and provide you with more efficient use of our services.
- Support you: This may include assisting with the resolution of technical support issues or other issues relating to our services.
- Communicate with you: This may include providing information you have requested, information on our services, marketing communications and asking you for feedback on our services.
- Secure our services: So that we can detect and prevent any fraudulent or malicious activity.
- Market to you: We may send you material and may also use your personal data to display targeted advertising to you online either through our own websites and services or through third party websites and their platforms.
- Report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
We will only disclose your personal data to:
- Third party service providers and partners who assist and enable us to use the personal data such as to provide functionality on our services, or to market or promote our services to you,
- Government agencies, courts or other third parties where we consider it is necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights,
- An actual or potential investor or buyer (and its agents and advisors) in connection with an actual or proposed investment, purchase, merger or acquisition of any part of our business,
- Other people where we have your consent.
Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have put in place appropriate technical and operational measures to protect it.
Retaining information
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it.
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need or obligation to retain it. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – the ability to unsubscribe will be contained in the marketing communication.
You also have rights to:
- Request a copy of your personal data, or ask us to restrict processing your personal data or delete it,
- Know what personal data we hold about you, and to make sure it’s correct and up to date,
- Object to our continued processing of your personal data.
You can exercise these rights at any time by making a request.
If you’re not happy with how we are processing your personal data, please notify us. We will review and investigate your complaint and will respond to you within a reasonable time frame. You can also complain to the Office of the Australian Information Commissioner (OAIC) which will be able to advise you how to submit a complaint.
Contact Us
If you want to contact us to know what personal data we hold about you or you have a question for us on this policy, our websites or our services, you can do so at:
- Privacy Officer:
- Address: 27 Bent Street, Paddington, NSW 2021
- Email: [email protected]
