1300 702 580
Log In

Scam Alert: Telstra Impersonation Emails

Have you received an unexpected email from Telstra asking you to complete a form to avoid disruption or cancellation of your service? Be wary – it may be a scam!

 

The Australian Communications and Media Authority (ACMA) is aware of an emerging email scam that uses Telstra’s branding and advises recipients to complete a KYC (Know Your Customer) compliance form. The email falsely advises that this is required due to a new ACMA policy.

 

If you’ve received this email do not download or open the attachment or any links in the message.

 

If you are in any doubt about whether an email you have received from Telstra is genuine, contact Telstra via its publicly available contact details or verified app. Telstra has more information about how to identify a legitimate email on its website.

If you believe you are a victim of a cybercrime, go to ReportCyber at cyber.gov.au.

 

Scammers target everyone. Learn more about how to protect yourself from phone scams on the ACMA website and make a report to Scamwatch.

 

Source: https://www.acma.gov.au/articles/2023-03/scam-alert-telstra-impersonation-emails

Search

Recent Posts

Explore the Blog

Subscribe to our newsletter!

Testimonials

"Cybermate was the only cost-effective cyber security solution for SMEs that addressed human risk, training and awareness in cyber compliance. Since implementing Cybermate we've not had a single breach. Cybermate provides you not only protection but also compliance with cyber security policy benchmarks."
David HallManaging Director, Allunga Advisory
"Running world-class business training needs a world-class cybersecurity solution. We are an online people business, and people are the largest cyber risk. Cybermate offers an affordable way to train your people and build their online resilience."
Tony ChesherCEO, Edmund Barton College of Business Education
"Like many business owners I simply didn't think I'd be the victim of cybercrime. Cybermate allows you to do a dark web scan to see if you've already been hacked. There's no reason to take the risk with such an affordable solution as Cybermate."
Chris BatsonCEO, Batsons Productions Pty Ltd
"Cybermate provides easy, intuitive training to help people become aware of risky online behaviour. It's also the most cost-effective cyber training and awareness solution I could find."
Matthew GlascottExecutive Chairman, Glasscott Landscape and Civil
"Smaller companies that work with Government can find it difficult to comply with the latest cyber standards. Cybermate offers cyber ready policies to give you peace of mind that your people and business are protected."
Michael Brooks MDAlliance Projects, Construction Industry
Previous
Next
Speak to a Cybermate Today

© 2025 Cybermate. All rights reserved.

Website by Big Brand Theory